Track My Case
Client-friendly status page for case reference, next steps, pending documents and communication control.
Module Framework
SMG case tracking page for structured client follow-up and status logic.
StatusDocumentsTimelineSupportAdminContact
Case Reference
Use a case code or contact details to identify the request.
Pending Documents
Track what is missing, translated, legalised or ready.
Next Step Logic
Show realistic next actions rather than vague promises.
Human Follow-up
The tracking layer supports communication, not automated legal decisions.
Admin Review
Admin module can manage and export lead/case records.
Escalation
Clients can contact SMG if the case needs urgent attention.
Operating Route
Structured workflow with verified routing, clear case status and human support
Enter reference
Client submits contact or case reference.
Client submits contact or case reference.
Check data
Local/demo state or future backend validates the request.
Local/demo state or future backend validates the request.
Show status
Pending, in review, documents needed, submitted or completed.
Pending, in review, documents needed, submitted or completed.
Escalate
Client can contact SMG for human support.
Client can contact SMG for human support.
Client Intake
Send a structured SMG request.
SMG request is routed through the production intake layer. Backup copy is stored locally until CRM/API connection is finalized.
Case Timeline
Standard status logic
- Intake received
- Manager review
- Documents requested
- File preparation
- Submission / follow-up